|
|||||
|
Pageviews:33 I predict that Moodle would be acquired by Blackboard completely in the future! Blackboard recently announced that they have acquired two official Moodle partners Moodlerooms and Netspot and started to enter the open source learning management system market. I’m not quite surprised upon hearing this news as I can’t see how the founder of . . . → Read More: Opinion: Moodle HQ would be acquired by Blackboard for more profitable operations  Pageviews:305 When you are developing some sort of slideshows such as Articulate or Captivate presentations with voice-over and you want it to be more formal but you still want to keep it conversational and easy listening, there are some ways to prepare the scripts that like. For example, you can: have an instructional . . . → Read More: Want a Quick Way to Improve the Scripts for Articulate or Captivate Presentations? Let the Subject Matter Experts Read Out Loud! Pageviews:204 Many e-learning projects use professional voice artists to record the voice-over for self-paced programs, rather than having the subject matter experts or the authors to do so. This is in fact an efficient way to develop the program, and it is a common practice for corporate training. However, in the . . . → Read More: Edit the Voice-Over to Make It More Attractive: A Quick Tip for E-Learning Development Pageviews:173 If you are designing a training program and the assessment is an essential part of it, here are 10 questions to help you develop a clear idea about best possible assessment solution: How much time have you got to deliver the training and assessment? Are there special requirements needed in the assessment venue to . . . → Read More: Ten questions to ask when considering the delivery of assessment for training programs I would like to share with you the slides that I used for a talk in the MEDFAC E-Learning Showcase 2011 where I introduced an online self-paced CPD program on Anxiety Disorders for health professionals. . . . → Read More: An Online Self-Paced Continuing Professional Development (CPD) Program on Anxiety Disorders for Health Professionals I will be presenting a self-paced online CPD program I recently developed in the MEDFAC E-Learning Showcase 2011. In my ten minute presentation, I will talk about the background of the CCRE Anxiety Education Project, the design methods, the main features of the e-learning program, and the future directions. If you are interested in medical-related e-learning projects, you are welcome to attend this free event at New Law 026, University of Sydney, Camperdown Campus, at 12:30 on the 23rd of November 2011. This free event will be showcasing e-learning (broadly defined to include LMSs, multimedia, use of social media etc.) within Sydney Medical School – not just innovations but also work in progress, planned etc.There will be 15 e-learning projects presented. . . . → Read More: MEDFAC E-Learning Showcase 2011, 23 November 2011, New Law Theatre 026, University of Sydney Pageviews:213 When we design a new training program, we should always conduct a learner analysis. A trainer should always ask the following questions in order to be able to understand their learner group: What is the current skill level of the group? Are the target group of learners currently working in paid employment . . . → Read More: Ten questions to ask when analysing your target learner group of a training program  Pageviews:262 上个月，我拿了2周的年假，与家人一起去渡假。临放假之前，我交代一位日常负责行政管理的同事帮忙给我办公室里的花草浇水，因为她有每个人的办公室的钥匙。她问具体要求是什么，我就说大概两天浇一次就可以了。 渡假完毕回来上班的那天早上，我在办公室里发现一张小纸片。它让我十分感动，也让我对那位同事留下了非常良好的印象。帮忙浇花的这么一件小事，她可以管得非常妥当。 在那纸片上，她预先列出了每一次浇花的具体日期，每次她进我办公室浇花完毕后，就在相应的日期上打个勾。其中有一天本来是需要浇花的，是星期四（9月8日），但那天她请病假了，于是当她星期五（9月9日）回来的时候就把日期改了，马上补浇。 就是这么一件小事，它能透露出行政管理中的三个重要事项： 第一，有任务，但没有具体要求，就要把具体要求搞清楚，再行动； 第二，执行任务时，要有计划，有安排，有提醒，有监控，有记录； 第三，出现问题时，要灵活处理，尽可能作补救，努力继续按原计划执行任务。 做到这三点，进一步来说，还能意味着什么呢？——假如虽然按照要求浇花了，但是花死了，那么责任就不在于执行者身上，而在于决策者。这果然是拥有多年行政管理经验的人员的行事作风！与这样的同事一起工作，办事起来，我会感到很放心。 我们在日常的工作上和生活上做的各种小事都在给别人一种什么印象呢？这个小故事，值得大家借鉴！在此附上那张小纸片：
 Pageviews:477 I have been enjoying a group buying lifestyle for a while. It is not just about the discount I got from the deals; it is also an opportunity for me to explore what good things life has to offer, which I would not have discovered if those group buying sites did not exist, especially . . . → Read More: Are You Getting Ripped Off by Group Buying Sites?  在海外看了《建党伟业》这部电影，发生了一些趣事——“台上闹革命，台下也‘闹革命’”，于是第一次看这部电影的时候没看成。第二次看的时候，我感觉这部电影实在拍得不错，看我我提出三个问题，并在此文作了简单陈述。这三个问题是：第一，从电影里看到，当需求存在，凡是有用的理论和人物，那些革命先驱都可以利用起来，不管他们是否曾经与那些理论和人物有何种关系。利用马克思主义，利用工人农民阶级的力量，以一种信念，争取支持，以实现他们的政治愿望。那么，当这种需求已经被满足，这些理论和人物该如何处置？第二，发动群众对抗“反动政府”，在危险的处境下成立政党，最终取得胜利，这是中国共产党的先驱们的成功之道。但是，世上最大的敌人是自己，我们最害怕的，莫过于有另一个自己用着自己的成功之道反过来打倒自己。“以史为镜”的道理是很多人都知道的，而这个道理，在今天是否正在被正确地应用？第三，每个人都是有私心的，这是我们与生俱来的人性的弱点。无论是个人，还是一个政党，在“成功”之时，自然而然是会希望利用手上所拥有的新资源，顺着私心的膨胀，而有进一步的行动。这种弱点是无法克服的，但需要把它管理起来。在今天，已取得革命成功并获得领导地位的中国共产党需要如何正确认识和对待这个弱点？ . . . → Read More: Watching Jian Dang Wei Ye (Beginning of the Great Revival) in Sydney: An Interesting Experience and Three Questions 很多人感到焦虑是因为他们遇到一件和一些事情之后，他们的思想告诉他们，一些值得担心的事情需要得到他们的注意和重视。适度的焦虑确实能让人保持警觉和集中精神，以提高工作效率。但如果你发现你的焦虑影响了你的工作表现，或者让你无法正常地生活，那么这就是时候重新审视你的焦虑了。实际上，你只需要问自己5个问题，即可理清思路。 . . . → Read More: Five Questions to Help You Restructure Your Anxious Thoughts  Pageviews:691 Recently, my girlfriend Jane kept asking me the same questions: why I love her, why she deserves my love, whether I love her because I love her or because I feel lonely… I seem to have answered the questions in some instances immediately after I heard the questions previously, but . . . → Read More: Why Do Two People Love Each Other?  Pageviews:746 In a recent presentation by Wayne Barker, a Lead Consultant at Thoughtworks Australia, I had a taste of Agile Project Management. To make it simple, “Agile” is actually a management tool to deal with conflicts of interest during the life cycle of the project. Wayne used a case study to . . . → Read More: A Taste of “Agile Project Management”  一个让人触目惊心的标题突然浮现在人们眼前——“中国统计局宣布：中国城市人均月收入已突破9000人民币大关”，于是人们开始疯狂地传播、议论和埋怨；“被平均”、“拖后腿”、“祖国，对不起”等字眼也相随地被无限制地复制……经过一番查找、搜索、邮件咨询，我得出的结论是，大家的眼睛都被自己懒得动手探寻真相的状态给蒙蔽了！ . . . → Read More: What Is Blocking Our Eyes? – Some Thoughts on the Headline “Chinese Average Urban Household Monthly Income Exceeds 9000 CNY per Person” |
|||||
|
Copyright © 2003-2012 The Personal Blog of Richard Wenchao He - All Rights Reserved |
|||||
English 
简体中文
How a bad ICT system can be demonstrated to a first time customer by good customer service at the front end?
Pageviews:129
I was impressed by a personal banker’s service, not because the whole process was perfect, but just because of her friendliness, passion, and willingness to provide me with the best outcome that I would expect. However, she also demonstrated to me, a first-time customer, how bad their ICT system is. It is not a . . . → Read More: How a bad ICT system can be demonstrated to a first time customer by good customer service at the front end?