Emergent Medical Service in the Netherlands has experienced difficulties in saving acute myocardial infarction patients’ lives by avoiding delay for treatment. A new knowledge system should be introduced to the organization to improve their business processes. Before a proper solution to the problem is developed, an insight into the organization is necessary. In this paper, CommonKADS methodology (Schreiber et al. 2000) is used to perform a scoping and feasibility study and an impact and improvement study by modeling the organization from different aspects. . . . → Read More: Modeling Emergent Medical Service in the Netherlands with CommonCADS
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Emergent Medical Service （EMS） in the Netherlands has experienced difficulties in saving acute myocardial infarction (AMI) patients’ lives by avoiding delay for treatment. The problem was associated with various weaknesses of the service system, which included (1) delay of patient (i.e., the patients did not contact their GP or EMS when the AMI occurred), (2) delay of GP (i.e., it took some time for the patients to see a GP and it took some time for the GP to diagnose the patients and decide to redirect them to EMS), and (3) delay of treatment (i.e., when the patients were delivered to the hospital, they might not receive treatment immediately) (He 2009). As a result, a new solution proposed by EMS was to allow citizen to call EMS directly. An alternative solution proposed by He (2009) is to develop a priority service system for AMI patients and only let this kind of patients bypass the GP. In He (2009), the service processes within EMS has been analysed through a CommonKADS framework (Schreiber et al. 2000), but some theoretical and practical issues were not covered under the CommonKADS framework and still left unsolved. This paper will use another two frameworks to analyse the unsolved issues associating with the implementation of the solution by He (2009) from a social perspective. . . . → Read More: Social Analysis of Emergent Medical Service in the Netherlands Pageviews:1266 Knowledge Management System for Web 2.0 Technology-Supported Electronic Television Program Guide
Wenchao He Michael Jefferies Shankai Zhang Han Qin School of Information System and Technology . . . → Read More: Knowledge Management System for Web 2.0 Technology-Supported Electronic Television Program Guide |
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